# Mohammad Yakubusabo - Monitoring, Evaluation, Accountability, and Learning (MEAL) and Information Management Specialist
Source: https://hello.cv/yakubumohammed
mohammad.yakubusabo@gmail.com | +234 7087878737 | Maiduguri

## Links
- Email | mohammad.yakubusabo@gmail.com
- Phone | +234 7087878737

## About
Highly results-oriented MEAL and Information Management Specialist with over 6 years of experience, expertly delivering data-driven solutions across humanitarian, emergency, and corporate sectors. Proven leader in designing robust databases, optimizing mobile data collection (Kobo Toolbox, ODK, QGIS Excel, Power BI), and leveraging advanced data analysis to transform complex data into actionable insights. Drives significant improvements in program performance, operational efficiency, and strategic decision-making through meticulous information management and IT systems support.

## Work
### Information Management Officer | Prime Field International Ltd
Led the design and implementation of robust data management systems, enhancing data accuracy and accessibility for operational planning and strategic reporting across multiple teams.
- Designed and implemented robust data management systems, significantly improving data accuracy and accessibility for timely reporting.
- Introduced automated reporting tools, streamlining data compilation and submission processes.
- Maintained 100% compliance with information security and confidentiality protocols, ensuring zero data breaches and secure handling of sensitive information.
- Achieved 100% on-time reporting and maintained high data integrity standards through meticulous oversight.
- Provided first-level IT support for hardware, software, and network issues, ensuring efficient problem resolution and system uptime.
### Data Support Assistant | International Alert
Supported MEAL teams in field data collection and developed robust data management systems and monitoring frameworks, ensuring systematic data gathering and compliance.
- Conducted baseline surveys and evaluations, successfully collecting data from 89% of beneficiaries.
- Monitored and reported progress, consistently achieving 90% of set targets.
- Streamlined MEL tools, reducing data collection time by 85% and improving data-driven planning by 92%.
- Performed data quality checks and prepared detailed reports for project analysis, utilizing Alert's Monitor online system for quarterly and annual data reporting.
- Supervised a team of professionals, fostering collaboration and high-quality performance while ensuring compliance with reporting procedures and MEL guidelines.
### ICT Assistant | Centre for Information Communication Technology, University of Maiduguri Borno
Provided comprehensive first and second-line technical support and managed ICT infrastructure, ensuring high system availability and efficient operations for over 50 end users.
- Resolved 90-95% of support tickets within SLA timelines, significantly improving user satisfaction.
- Reduced recurring IT issues by 30% through effective user training sessions on digital tools and IT best practices.
- Improved system uptime to over 98% through proactive maintenance, including antivirus management and patching.
- Administered and supported Microsoft 365 environment (Teams, OneDrive, Outlook, SharePoint), enhancing team collaboration, document sharing, and remote communication.
- Installed, configured, and maintained desktops, laptops, printers, and peripheral devices, ensuring seamless day-to-day operations across multiple departments.
### Information Management and Customer Support Assistant | Airtel Network Limited
Managed customer inquiries and administrative tasks while maintaining data accuracy and confidentiality, ensuring compliance with organizational standards and improving efficiency.
- Developed strong disciplines for maintaining data confidentiality, preventing data breaches through controlled access, secure storage, and proper data sharing procedures.
- Acted as the primary point of contact for inquiries via phone, email, and live chat, ensuring professional and timely responses.
- Regularly updated and cleaned Customer Relationship Management (CRM) data, ensuring accuracy and compliance with privacy standards.
- Consolidated data for reporting and managed electronic filing systems, maintaining collaborative platforms like SharePoint and Microsoft Teams.
- Conducted data analysis, identifying trends and patterns for decision-making, and evaluated new technologies to improve efficiency and productivity.

## Education
### University of Maiduguri | Management Information System
### Ahmadu Bello University, Zaria | Information Management
### Mohammed Goni College of Legal & Islamic Studies | Computer Science
### University of Maiduguri, Borno State | Adult Education & Public Administration
### Ramat Polytechnic, Maiduguri | Social Services

## Languages
- English

## Certificates
### Information Technology
IBM | 2025-12-31
### Chartered Project Manager
African College of Project Management | 2023-12-31
### Proficiency Award in Facility Management
African College of Project Management | 2023-12-31
### Quality Assurance/Quality Control
United Kingdom OHSE Organization | 2023-12-31

## Skills
### Data Management & Analysis
Experienced
- Monitoring, Evaluation, Accountability, and Learning (MEAL)
- Information Management
- Database Design
- Mobile Data Collection (Kobo Toolbox, ODK)
- Data Analysis
- QGIS
- Excel
- Power BI
- Statistical Software
- Research Methodology
- Research Informatics
- Responsible Data Management
- Data Science and Analytics
### IT Systems & Support
Experienced
- IT Infrastructure Management
- Network Management
- IT Support
- Software Troubleshooting
- System Maintenance
- Hardware/Software Installation & Configuration
- Cybersecurity
- Microsoft Office Suite
- Microsoft 365 (Teams, OneDrive, Outlook, SharePoint)
- Cloud Intro (IBM)
- Information Technology Fundamentals
### Project & Program Management
Experienced
- Program Performance Improvement
- Operational Efficiency
- Strategic Decision-Making
- Project Management
- Reporting
- Quality Assurance/Quality Control
- Response Operation Management
- Working in Partnership
- Proposal and Report Writing
### Communication & Collaboration
Experienced
- Supervision and Teamwork
- Knowledge Sharing
- Stakeholder Engagement
- Customer Support
- Excellent Written and Oral Communication
- User Training
### Information Security & Compliance
Experienced
- Information Security Protocols
- Data Confidentiality
- Data Protection Standards
- Compliance Monitoring

## Source
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