Mohammad Yakubusabo

Designed and implemented robust data management systems, significantly improving data accuracy and accessibility for timely reporting.

Introduced automated reporting tools, streamlining data compilation and submission processes.

Maintained 100% compliance with information security and confidentiality protocols, ensuring zero data breaches and secure handling of sensitive information.

Achieved 100% on-time reporting and maintained high data integrity standards through meticulous oversight.

Provided first-level IT support for hardware, software, and network issues, ensuring efficient problem resolution and system uptime.

Conducted baseline surveys and evaluations, successfully collecting data from 89% of beneficiaries.

Monitored and reported progress, consistently achieving 90% of set targets.

Streamlined MEL tools, reducing data collection time by 85% and improving data-driven planning by 92%.

Performed data quality checks and prepared detailed reports for project analysis, utilizing Alert's Monitor online system for quarterly and annual data reporting.

Supervised a team of professionals, fostering collaboration and high-quality performance while ensuring compliance with reporting procedures and MEL guidelines.

Resolved 90-95% of support tickets within SLA timelines, significantly improving user satisfaction.

Reduced recurring IT issues by 30% through effective user training sessions on digital tools and IT best practices.

Improved system uptime to over 98% through proactive maintenance, including antivirus management and patching.

Administered and supported Microsoft 365 environment (Teams, OneDrive, Outlook, SharePoint), enhancing team collaboration, document sharing, and remote communication.

Installed, configured, and maintained desktops, laptops, printers, and peripheral devices, ensuring seamless day-to-day operations across multiple departments.

Developed strong disciplines for maintaining data confidentiality, preventing data breaches through controlled access, secure storage, and proper data sharing procedures.

Acted as the primary point of contact for inquiries via phone, email, and live chat, ensuring professional and timely responses.

Regularly updated and cleaned Customer Relationship Management (CRM) data, ensuring accuracy and compliance with privacy standards.

Consolidated data for reporting and managed electronic filing systems, maintaining collaborative platforms like SharePoint and Microsoft Teams.

Conducted data analysis, identifying trends and patterns for decision-making, and evaluated new technologies to improve efficiency and productivity.